Smith.ai

By Smith.ai
Virtual Receptionist Service Client Intake & CRM Legal Intake Service Lead Qualification Call Answering Service Client Communication AI-Driven

Smith.ai provides outsourced communication services designed to help businesses, particularly law firms and other service-based businesses, capture leads and serve clients more effectively. They offer 24/7 coverage through live, professionally trained, North America-based virtual receptionists who handle calls according to customized scripts and workflows. Services include answering calls, screening and qualifying leads, performing client intake, scheduling appointments directly onto the business's calendar, processing payments, and transferring calls. They also offer website chat (live and AI), SMS answering, and outbound calling services. Smith.ai leverages AI technology for tasks like spam blocking, providing call intelligence (summaries, transcriptions), potentially powering their AI receptionist offering, and enabling efficient agent workflows. They integrate with a wide range of CRMs and business software via direct integrations and platforms like Zapier and Make. Pricing is typically per-call or per-chat, offering various plans.

Key Information

Pricing

Model: Per-call for virtual receptionists, per-chat for web chat. Tiered monthly plans based on included call/chat volume. AI Receptionist has separate, lower pricing tiers.

Starting at: AI Receptionist starts at $97.50/month (30 calls). Live Virtual Receptionist starts at $292.50/month (30 calls). Custom Enterprise plans available.

Free Plan: Not Available

Trial: Not Available

Audience

Primary: Small to medium-sized businesses (SMBs), especially Law Firms, Home Services, Marketing Agencies, Financial Services, IT Consultants.

Secondary: Solo practitioners, Healthcare practices, Real Estate agents.

Use Case

Live Call Answering & Virtual Receptionist Service, Lead Qualification & Intake.

Pros & Cons

Advantages

  • Ensures no missed calls or leads (24/7 coverage).
  • Professional handling of calls enhances client experience.
  • Frees up significant time for business owners/staff.
  • Effective lead screening saves time on unqualified inquiries.
  • Seamless integration with existing tools (CRM, calendar).
  • Predictable per-call pricing.

Limitations

  • Cost can add up depending on call volume.
  • Relies on clear instructions/scripts provided by the business.
  • Less direct control than having in-house staff.
  • AI receptionist option may be less capable than human agents for complex issues.

AI Capabilities

  • AI Receptionist offering (handles calls, escalates to humans).
  • AI-powered spam blocking.
  • AI likely used for call transcription and summarization.
  • AI may assist human agents with information retrieval or call handling efficiency.
  • AI Chatbot option for website chat.

Integrations

  • Extensive. Direct integrations include Clio
  • HubSpot
  • Salesforce
  • Lawmatics
  • PracticePanther
  • Jobber
  • Calendly
  • Acuity Scheduling
  • LawPay
  • Square
  • Etc. Thousands more via Zapier and Make. Slack
  • Microsoft Teams
  • Google Sheets
  • Google Contacts
  • Mailchimp also mentioned.

Unique Features

  • Combination of high-quality live human agents (North America-based) and AI efficiency.
  • Per-call pricing model (not per-minute).
  • Extensive integration capabilities (5000+ via Zapier/Make, plus direct).
  • Focus on lead qualification and intake, not just message taking.
  • Free spam blocking included.
  • Offers both inbound and outbound services.
  • Transparent pricing with no setup fees mentioned.
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Disclaimer: Information accuracy is not guaranteed. Always verify details directly with the provider and consult with qualified professionals before making decisions. This tool is not a substitute for legal advice.